Frequently Asked Questions

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Is there a way to reduce the deposit requirements? - LensLockers

Is there a way to reduce the deposit requirements?

For photographers/videographers who have camera rental insurance, the deposit can be reduced by up to 50%.  Your rental insurance must be valid for the entire duration of your membership.  Your photographer’s insurance may already have rental equipment coverage — make...

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Is the deposit refundable? - LensLockers

Is the deposit refundable?

We require a deposit depending on the number of Credits that you’re looking to add into your account.   The deposit is 100% refundable and will immediately be refunded if you decided to cancel your LEAP Membership. 

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What are the deposit requirements for rentals? - LensLockers

What are the deposit requirements for rentals?

LenLockers may require a deposit of up to $2000 per LEAP Credit when signing up for or increasing the number LEAP Credits on your account.  In general, however, our deposit requirements are $300 per LEAP Credit. Again this may not...

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What are the steps to sign up for LEAP? - LensLockers

What are the steps to sign up for LEAP?

Signing up for LEAP is a simple process:   1. You’ll need to decide the photo and video equipment that you wish to rent and sign up for during the membership. 2. Add them to your cart and go to the...

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Are there any hidden fees? - LensLockers

Are there any hidden fees?

Not at all! Many photographers and videographers seem to think that LEAP is too good to be true and that there must be some hidden fees associated with it. Well, good thing we’re on your side. We strive to be...

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Does LensLockers provide insurance? - LensLockers

Does LensLockers provide insurance?

Unfortunately, we currently do not provide insurance. It is something that we are looking into. However, if you are concerned with insurance, we can recommend some solid insurance brokers and companies for you.

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Where does LensLockers ship to? - LensLockers

Where does LensLockers ship to?

LensLockers serves photographers and videographers from all across the United States.  However, due to the increased shipping prices to Alaska and Hawaii, we are not able to offer free shipping to the two above states. If you hail from either...

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How long will it take me to get the equipment? - LensLockers

How long will it take me to get the equipment?

Following the completion of the LEAP Sign Up Process, we will immediately prepare and package your equipment for shipment. Shipped Equipment: We’ll finish prepping your order the day that you complete the sign-up process. Equipment will be dropped off for shipment...

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How long does the sign-up process take? - LensLockers

How long does the sign-up process take?

The sign-up process typically takes 1 to 2 days to complete. Although our team can typically complete the entire sign-up process within the day, the completion of the sign-up depends on how quickly we can get all the necessary forms...

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